How to work with and lead people not like you : practical solutions for today's diverse workplace /​ Kelly McDonald.

Includes index.

pt. I Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values
ch. 1 "I Used to Just Be Able to Do My Job
-Now I Have to Be Politically Correct"
Diversity Fatigue
-Why People Roll Their Eyes When They Hear the Word "Diversity"
The New Demographics
Working with People Not Like You is the New Normal
We're Not Going Back to the Way Things Used to Be
Resentment is a Choice
ch. 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You
Step 1 Break the Ice by Starting a Conversation
Step 2 Focus on the Person, Not Their Differences
Step 3 Find Common Ground
-It's There Somewhere
ch. 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity
- Without Stereotyping or Offending?
How to Have a Constructive Conversation about Conflict with People Who Are Different from You
Contents note continued: Four Magic Words That Make It Easier to Start a Conversation about Conflict
ch. 4 Working with People Who Don't Speak English
ch. 5 Dealing with People, Groups, or Values You Don't Like: How to Get Along and Work Together Anyway
pt. II Leading People Not Like You
-How to Get a Diverse Group of People to Trust Each Other and Work Together
ch. 6 How to Break the Ice and Build Trust in Diverse Work Groups
Start Here
How to Break the Ice with Diverse Team Members
Leading a Virtual Team
Building Trust
ch. 7 The Leader's Role: Educating and Setting the Example
Making "We Value Diversity" Real for Your People
Dos and Don'ts for Leading People Not Like You
ch. 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences
Don't Shy Away from Constructive Conflict
Dealing with Naysayers and Derailers
ch. 9 Don't Just Hire People Who Are Like You
-But Avoid Tokenism
Contents note continued: It's Not as Simple as "The Best Person for the Job"
Bring It Back to Business
Don't Hire the Wrong Person
-Just to Satisfy a Desire for Diversity
Top Down Beats Bottom Up
ch. 10 Navigating the Waters of Promotions and Professional Development
ch. 11 Making Accommodations for Employees
-Do You Have To?
Telecommuting, Parenthood, and Prayers, Oh My!
Bring It Back to Business.

If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity...It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.