| 000 | 00560nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 190102s9999 xx 000 0 und d | ||
| 020 | _a978-1-4419-8321-3 | ||
| 100 | _aMairi Macintyre, Glenn Parry, Jannis Angelis | ||
| 245 | _aService Design and Delivery | ||
| 260 | _c2011 | ||
| 650 | _aIT in Business | ||
| 650 | _aManagement | ||
| 650 | _aManagement of Computing and Information Systems | ||
| 650 | _aOperations Research/Decision Theory | ||
| 650 | _aComputer Science | ||
| 856 | _uhttp://link.springer.com/openurl?genre=book&isbn=978-1-4419-8321-3 | ||
| 999 |
_c370328 _d370328 |
||