000 00395nam a2200169Ia 4500
008 171226s2009xxu||||| |||| 00| 0 eng d
020 _a
022 _a
100 _aApte, Govind
245 _aServices Marketing
_b
250 _a
260 _aOxford
_bOxford University Press
_c2009
300 _a440
440 _a
_v
520 _aServices,Marketing,Service Marketing
650 _aService Marketing
906 _a15
_b
_c
999 _c178576
_d178576