TY  - BOOK
AU  - Menezes , Cynthia , 
TI  - Services management
SN  - 9789352626229
U1  - 338.47.MEN 
PY  - 2017///
CY  - New Delhi
PB  - Vision book house
KW  - Services management
KW  - Services marketing
KW  - Skill development
N1  - Includes tables
ER  -