TY  - BOOK
AU  - Haluk Demirkan, James C. Spohrer, Vikas Krishna
TI  - The Science of Service Systems
SN  - 978-1-4419-8270-4
PY  - 2011///
KW  - IT in Business
KW  - Management
KW  - Management of Computing and Information Systems
KW  - Operations Research/Decision Theory
KW  - Computer Science
UR  - http://link.springer.com/openurl?genre=book&isbn=978-1-4419-8270-4
ER  -