TY  - BOOK
AU  - Mairi Macintyre, Glenn Parry, Jannis Angelis
TI  - Service Design and Delivery
SN  - 978-1-4419-8321-3
PY  - 2011///
KW  - IT in Business
KW  - Management
KW  - Management of Computing and Information Systems
KW  - Operations Research/Decision Theory
KW  - Computer Science
UR  - http://link.springer.com/openurl?genre=book&isbn=978-1-4419-8321-3
ER  -