Mairi Macintyre, Glenn Parry, Jannis Angelis <br/><br/>
Service Design and Delivery 

 -  2011 
<br/><br/><label>ISBN: </label>978-1-4419-8321-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>IT in Business<br/>Management<br/>Management of Computing and Information Systems<br/>Operations Research/Decision Theory<br/>Computer Science